NS
Nompumelelo S
1 reviews | Active since Mar 2015
02 Jun 2023, 14:27
Locked in an account i don't need
I cant understand why i cant downgrade my account as well as stop a product i have no intention to use. My other problem is the exorbitant fee i was charged last month. I was at the branch (a waste of my time) to downgrade my account but they cant (the lady showed me that she cant on her system), she says im on the PAYT account YET she i call uCount to cancel the uCount they cant. WHATS GOING ON??
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Standard Bank's replyOfficial
02 Jun 2023, 16:36Dear Nompumelelo
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jun 2023, 16:36
Official
Dear Nompumelelo
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***