OM
Otshepeng M

1 reviews | Active since Feb 2024

17 Feb 2024, 13:45

Locked account and Confirmation of Funds.

On the 6th February 2024,I received money for my inheritance and a lady from transactional ***** department called and said they going to lock my account and confirm where the funds come from.On the 7th February 2024 I emailed proof of confirmation of Funds,then on the 12th February 2024 my attorneys contacted me to confirm that they have confirmed the funds with standard bank,to date I have not received any communication from and my account is still locked,I did not even receive my salary it bounced back because my account is locked . How am I suppose to survive with no money...Standard bank is the worst ever. I opened an account with standard bank because of the good review little did I know that it's not a true reflection

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Replies (3)
Standard Bank
Standard Bank's reply17 Feb 2024, 13:55
Official
Dear Otshepeng.

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team
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OM
Otshepeng M's update17 Feb 2024, 14:01
Reviewer Update
Can you kindly FastTrack the process because it is really frustrating....I contact the ***** department and this is the response I get always and to date no one has said anything to me....They keep on say they have escalated the matter but the escalation has not helped me in anyway....
Is this the kind of service that Standard bank strives for????Is this the best serviced we are promised???

I am really tired of this.
Standard Bank
Standard Bank's reply17 Feb 2024, 15:02
Official
Hi Otshepeng

We appreciate you taking our call.

Kindly note that we have escalated your complaint to our ***** senior, for additional assistance. We will keep you informed of any developments.

Kindest regards, 
Standard Bank Hello Peter Team
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