Locked account and bad client service

I had my aunt transfer R60k to my account on the 20th and the bank locked my account, they called her to verify the funds but still my account is locked. I called on 23rd their ***** department and was told I need a proof of payment which I later acquired. I call the department again and the lady tells me that the proof of payment is not going to be accepted the sender needs to contact them. I have been affected badly missed my salary and debits are bounced.