Lock down payment holiday communication poor

Item: Standard Bank
Rating: 1

Standard Bank communicate was poor during lockdown regarding payment holiday. We submitted our application on May 4 and were supposed to commence payment July 2020. No feedback. We got contacted now by an agent that says we in arrears for R59000. Banks like ABSA ask you via SMS and phone if you want to apply for a payment holiday before you even app****. Bad communication

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

24 Aug 2020, 11:26

Hello Relton

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***

Standard Bank's reply24 Aug 2020, 11:26

Official

Hello Relton

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***

Standard Bank's replyOfficial

11 Sept 2020, 13:07

Dear Relton Booysen

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply11 Sept 2020, 13:07

Official