BK
Bereng K
1 reviews | Active since Jun 2020
23 Oct 2020, 09:45
Loans repayment
On the 15 September 2020 I asked my banker here in Sasolburg to arrange for me repayments for the loans as I felt was falling behind because of payment holiday on those loans. I said to her the best option I can think of is paying half the monthly repayments if all three loans but to my surprise full monthly repayments were deducted today. The loans are ***, ***, ***. Must I suffer when they can arrange for better affordable repayments
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Replies (2)
Standard Bank's replyOfficial
23 Oct 2020, 15:46Dear Bereng Khahlane
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply23 Oct 2020, 15:46
Official
Dear Bereng Khahlane
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
BK
Bereng K's updateReviewer Update
23 Oct 2020, 16:30Please treat your clients with respect, we are all having money issues. My personal banker told me today that she did arranged for what I did asked for and you guys gave me raw deal.
BK
Bereng K's update23 Oct 2020, 16:30
Reviewer Update
Please treat your clients with respect, we are all having money issues. My personal banker told me today that she did arranged for what I did asked for and you guys gave me raw deal.