tM
tshepisang M
1 reviews | Active since Dec 2020
16 Nov 2021, 14:36
loan without my consent!!!!
Is it the norm now that banks do a credit enquiry against your credit profile when you have not app**** for any of their product offerings but for their sales opportunities? I am baffled to now see on my Clear Score profile By Experian reporting that SBSA LOAN 2 did a credit enquiry against my profile on the 2nd November 2021, which has now impacted my profile 9 points down and i had not app**** for any of their product offerings during that time. No consent was given, is this even legal?
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Standard Bank's replyOfficial
16 Nov 2021, 15:54Dear Tshepisang M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply16 Nov 2021, 15:54
Official
Dear Tshepisang M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***