Loan unfairly declined

I want to vent my disappointment with standard bank. I app**** for a loan on the std bank website. I was advised that they can't add additional income over the phone. I must go to the branch After waiting for 1hour waiting to be assisted, I finally saw the consultant finally assisted me. Her concern was that someone already rejected a loan of R3000 on the system. I never app**** for 3000, the decline is making it impossible to apply for a loan. I don't know who did that. The system gave me a a pre approval of about 82k.