Loan Sharks Tactics

On Tuesday, 03 March at around 08h00, I received a call from one Jeffrey Pillay. The gentleman in question was calling me about my account that's in arrears, which I was gladly willing to engage him on. However, when I tried to explain that I had paid for the month in question, he took on a very condescending tone, and began to literally tell me off. He told me how he doesn't understand why they must call me every month to remind me about my debt, and raised his voice at me, pretty much telling me how irresponsible I was. I asked him to stop talking to me like that, and he told me he will speak to me whichever way he wants. When I asked to speak to his manager, he told me he had the authority to speak to me and that he would not put me through to anyone of higher authority. I then threatened to hang up, to which he also threatened to do the same. We continued with the altercation, until he eventually hung up on me. I have spoken to his team leader, Semi Lubisi, a few times after the incident to request the audio recording, but have not had any luck. I feel that Standard Bank has employed ************ tactics such as loan sharks do, and i will not accept it.