LOAN SETTLED, STILL ACCOUNT IS DEBITED AND NO FUND BECAUSE THE MONEY WAS SENT TO THEIR BRANCH SUSPENSE ACCOUNT NOT KNOWN TO THEM

<p>I settled RCP loan on the 23rd of July 2016 and sent the proof of payment same time, but come the 27th of July 2016 my account is still debited with R1700.00 for the settled RCP loan. Standard bank cannot refund me money because they have sent my money to the unknown suspense branch account and I have been given a run around, and this is the same company that will black list me to Credit bureau for the bond account whilst they do not want to reverse and refund me my money.</p> <p>I do not know why their consultant's do not do their job as I sent proof immediately. Is it laziness or the Bank is greed and selfish? It does not make sense to be unable to reverse the money bank, but waste my petrol and time to advise me to go to the branch only for the branch to send me back because the money "IS NOT IN THEIR SUSPENSE ACCOUNT". I have done my part, but due their failures now I must run-around for my money and listen to their silly excuses. I need my money deducted WITH INTEREST, I want to add and pay the bond account. This is so disappointing and discouraging!</p> <p> </p>