NL
Ntombizanele L
1 reviews | Active since Sept 2020
10 Dec 2021, 08:29
Loan refund
I had a loan that I settled with Standard bank in August, the person who was helping me at Randfontein branch said to me there is an amount of +_200 that they need to pat me back, they even took my banking details, upto now iam still waiting when I logged a complaint with them Mfanafuthi Mhlanga sent me an email after 4 weeks saying the matter has been resolved.
I cannot believe the incompetence and lack of efficiency, I responded to the email Mfanafuthi Mhlanga sent me upto now nobody bothered to come back to me. I need my money I don't owe you , you owe me and the disrespect to your customers is unbelievable
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Standard Bank's replyOfficial
11 Dec 2021, 08:39Dear Ntombizanele L
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply11 Dec 2021, 08:39
Official
Dear Ntombizanele L
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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