Loan paid up at Standard bank but they continue to debit my account and cannot stop the debit order

<p>I have a loan issue that I have raise with standard bank on the 14/04/2016 through Hellopeter. </p> <p>The loan with standard bank that was going through vertex solutions. the loan is paid up and i forwarded the statement from vertex to Standard bank and standard bank still continue to debit my account.</p> <p>I spoke to Nkululeko Sithole from standard bank Complaint centre Resolutions who promise to resolve</p> <p>this matter with vertex solutions on the 18/04/2016.Vertex solution assured me that they have paid out</p> <p>the account which standard bank later confirm it. Nkululeko Sithole told me that they are going to do</p> <p>investigation why my money was debited and not paid to the right account. My surprise standard bank</p> <p>continuously to debit my money without giving me an answer about where my money is going. What I want to know now is when is standard bank going to stop debiting my account and refund the money that they have debited. I’m tired of waiting I need answers soon. I have waited for three months for an answer and Nkululeko Sithole is no longer responding to my emails when i make follow ups and calls goes to voicemail. 26 March 2016 std bank debited R1500, 25 May 2016 std debited R96.19, 24 June 2016 std bank debited R92.01. CAN YOU REFUND MY MONEY AMOUNTING TOTALLING R1688.2. Can I have your CEO's contacts as your customer service at complaint resolutions centre is not attended to. Last mail I sent to std bank is dated 07/06/2016 - Still no response.</p> <p> </p>