Loan Dreams

I just like to say how disappointed I am with Standard Bank after the service and treatment I got. I app**** for a personal loan online and it was approved but it indicated that it was provisional and the fact that a consultant would actually call to confirm and complete the whole application. Well he did call and gave me all the terms and conditions and then we got through the application and he also told me that it was approved but I had to e-mail him all the necessary documentation (3 pay-slips and 3 months bank statement) which I did send. Then the silent treatment began, I waited for the response, called and called but to no avail, I had one consultant who said that she had sent an e-mail to the guy who handled my application but still I got no feedback. I then decided to go to the nearest branch in Temba and there I met a consultant who also checked what the delay was about and after checking on the system he found the message indicating that yes my application was approved but he couldn't do anything as it was done online, he also e-mailed the guy and we waited again only to find the feedback that my application was not approved even though it indicated otherwise in the beginning. So am very saddened and disappointed by this and am still not clarified by the whole situation. As in my calling while asking for feedback another consultant had actually indicated that I also qualified for credit card so am puzzled by this as you raised hopes for me which are in actual fact not true.