FK
Francois K
1 reviews | Active since Jun 2011
06 Feb 2015, 09:26
Loan Debit Order
Just heard now that the standard bank debit order did not go off due to my FNB account does not excite. The only account I have with standard bank is the revolving account and I personally went to a standard bank branch twice in September to change the debit order details which was a headache. The debit order was fine until January and know it's a headache again cause now I have to go to a standard bank branch again.<br> <br> Standard bank services is poor and they do not keep record of what has happened and keeps blaming ne the user for not paying a debit order. If standard bank is reading this when I go to the branch again I will loose it as I have the paper work showing the chances.
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Replies (1)Standard Bank's replyOfficial
09 Feb 2015, 06:55Hello Francois87,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply09 Feb 2015, 06:55
Official
Hello Francois87,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
