PV
Piet V
1 reviews | Active since Jun 2011
15 Sept 2020, 08:34
Loan Application follow up
I app**** for a loan online on Tuesday 8Sep, I got a call from a Consultant who went Through everything with me, the loan was approved, He ask me to send the documents which I did , I also took them to the bank just in case, he told me loan will be paid within 24 - 48hrs, 7 days later, no loan has been paid, no communication from Standard bank, I always call their call centre and I'm always told we are escalating and someone will call me but nothing, so disappointing
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Replies (2)
Standard Bank's replyOfficial
15 Sept 2020, 16:27Dear Prince Mulaudzi
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply15 Sept 2020, 16:27
Official
Dear Prince Mulaudzi
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
08 Oct 2020, 15:07Hello Prince
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply08 Oct 2020, 15:07
Official
Hello Prince
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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