mS
mvelo S

1 reviews | Active since Aug 2016

22 Aug 2016, 11:45

Loan application

<p>I app**** for a loan on the 13/08/2016 at the branch in bridge city in kw mashu.The loan was approved and they only had to confirm employment so I gave them my directors number (eduard bisschoff ********** 558 / ********** I told them the landline isnt working ,because when they call the phone is engaged. Ive been waiting for them to call my employer so that everything can be approved. Its now been 2 weeks and I havent got any help,ive called the call centre everyday since the 15th and after waiting for more then 10 minutes every consultant I speak to tells me that they will send an email to the department that sorts out the confirmation of employment.Please help me out as I was told the proccess normally takes 2days for the money to be deposited into my account.i now dont know what to do anymore as I was at the branch again on the 20th and they couldn't help me out.At the branch I was assisted by zandile.</p>

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Replies (2)
Standard Bank
Standard Bank's reply22 Aug 2016, 13:50
Official

Good day Mvelo Sicwebu

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply29 Aug 2016, 10:34
Official

Dear Mvelo Sicwebu

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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