Loan Account Paid But Still No Confirmation

Hi My loan account was settled on the 7th March 2015 at Newcastle Mall. I have requested a letter to show the account has been closed and debit order stopped. Up till this morning all I get is that nothing on the system yet.<br> then the consultant Adila at the Standard Bank Newcastle Mall branch has an attitude with me. I am now tired of this KRAP service from ADILA and the bank itself - she has the audacity to say that its not her problem and I must go to enquiries to sort it out - she is the lady who offered us the loan and now once its paid its suddenly not her problem - . All I ask for is a confirmation that the loan account is closed and the debit order stopped - how hard is that to do.<br> <br> Looks like there is a reason why people are moving their accounts to accounts to other banks<br> <br> Please help me - as I cannot afford for the bank to do a debit order as the account paid off.