EE
Eugene E
1 reviews | Active since Mar 2009
13 Dec 2021, 20:35
Loan Account Not Closed
I have requested twice over the last two weeks or so that my loan account be closed. It is, however, still reflecting when I log into Internet Banking and no one from loans has contacted me. Second, Standard Bank has not reimbursed me the insurance premium deducted from me after the loan had been settled. Sort it out.
Also, why pay for Prestige Banking when the Prestige Banker is ignored by the Loans division?
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Standard Bank's replyOfficial
14 Dec 2021, 03:43 Hello Eugene
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply14 Dec 2021, 03:43
Official
Hello Eugene
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***