RV
Ruann V

1 reviews | Active since Jun 2012

02 Nov 2015, 14:00

Loan Account closed - Debit order stil goes off

I had a RCP with Standard Bank that was settled 26 October. So I phone Standard Bank Client care and made sure that the debit would not go off 27 Oct. I was informed that the debit will not go off my account because the account is paid up in full - So I left it there, happy that my account would not be debited<br> I went to the Branch in Somerset West on the 30th October to Close the RCP Account and BOOM...my account was debited for the RCP loan. I was informed that the monies would be paid back to me on Saturday 31 October. 2 November Still no luck, I have phoned the client care wasting money on phone calls listening to Standard Bank adds and then end up getting an answer that is not useful at all - \Go to the branch"more than 3 time on all my calls made to Standard bank. (Spent about an hour of my day on a phone without luck)<br> <br> I took a leave day from work to go to a branch cause i know that the bank is going to be busy with only 2 or 3 consultants serving 15+ waiting clients.<br> <br> I will never in my life take out another loan with Standard bank - I cant wait to close my transnational account with them either"""

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Replies (1)
Standard Bank
Standard Bank's reply03 Nov 2015, 12:23
Official
Hello RDV0203,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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