VP
Vinny P

1 reviews | Active since Mar 2017

17 Mar 2017, 13:03

Loan account

<p>I took out a loan a few years back. I was told that I I would be paying a certain amount towards that loan. After many years, I get a call from standard bank informing me that I have been paying the wrong amount and that the right amount would be adjusted(much higher). To date I have not been contacted to inform me of the progress. To top it of my loan has not been adjusted to rectify the mistake</p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply17 Mar 2017, 14:09
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Standard Bank
Standard Bank's reply30 Mar 2017, 10:29
Official

Dear Vinny Padayachee

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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