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Zanele F
1 reviews | Active since Sept 2017
11 Nov 2019, 07:40
Loan
I have sent the bank several emails pertaining to a loan I took out however the total amount reflecting on the app is not decreasing even after several payments have been made. I would like to know why is this.
Helpful (0)
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Replies (2)
Standard Bank's replyOfficial
12 Nov 2019, 02:31Hello Zanele
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply12 Nov 2019, 02:31
Official
Hello Zanele
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
ZF
Zanele F's updateReviewer Update
09 Dec 2019, 13:22Why is it that you are grateful and yet nothing has been done. I need answers not praises.
ZF
Zanele F's update09 Dec 2019, 13:22
Reviewer Update
Why is it that you are grateful and yet nothing has been done. I need answers not praises.