LS
Laurika S

1 reviews | Active since Sept 2013

29 Mar 2018, 06:12

Loan

A did a loan by standard bank because they did sms me say a can get a loan so a did the loan so a ask how long dus it take to get the money?? The consultant say 3 working days... ok so a did it its approve al my docs are upload by the bank a call again the say again its approve and it will be pay out in 3 days so a say a will thake the charges for paying the money out quickly so that a can get the money because a did the loan for the long weekend.. please the Service was good in the beginning and now a call and call and no one can help me!!!!! Not good

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Replies (2)
Standard Bank
Standard Bank's reply29 Mar 2018, 11:05
Official

We apologize for the inconvenience and frustration in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply05 Apr 2018, 15:27
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards


Complaint Resolution Centre

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Best regards,