LOAN

I took out a revolving loan or R7000 with Standard bank SA about 6 years ago, my monthly installment was R198 per month, 2 years later i went back to ask for a top up, which made the balance of the loan to be R17000, the consultant who was helping me told me that she will increase the number of months so that i continue paying more or less the same instalment, i agreed. For the past 4 years the bank has been debiting my account with the same amount and to my surprise in December 2017 they now start debiting R590, i called their contact center and they told me that for the past 4 years they have been debiting a lesser installment as a result my loan has accumulated charges and its now sitting at R37000 from the less installment they have been debiting.

My question to them is why did it take them more than 4 years to detect this and why must i be the one to pay the price for their consultants ***********

i am not going pay all the charges that were accumulated over the years and they should sort out the mess they created