BH
Brandon H
1 reviews | Active since Dec 2014
04 Apr 2025, 05:02
Living in the Past: A bank mired in process, a generation behind.
I have a credit card with Standard Bank. Each month settled in full by debit order, drawn from my account by Standard Bank on the 1st of each month. This reflects in the account as fully paid, but the balance has “not cleared”. Meaning I a may not use the credit card amount. The call centre tells me it may take 7 days for an electronic payment to clear. I am told this is “the process”. We live in a digital era, this is not a check clearing. Wake up Standard Bank, review your processes - we are in 2025
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
04 Apr 2025, 07:25Dear Brandon,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Apr 2025, 07:25
Official
Dear Brandon,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Apr 2025, 16:23Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply04 Apr 2025, 16:23
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
BH
Brandon H's updateReviewer Update
05 Apr 2025, 07:26Capitec bank sends an sms just before they call you, informing they are about to call, so you will answer the call from an unrecognised number. This is because most of us avoid telemarketing calls. Please can you try after 17:00
BH
Brandon H's update05 Apr 2025, 07:26
Reviewer Update
Capitec bank sends an sms just before they call you, informing they are about to call, so you will answer the call from an unrecognised number. This is because most of us avoid telemarketing calls. Please can you try after 17:00
Standard Bank's replyOfficial
05 Apr 2025, 08:42Dear Brandon
Thank you for writing back to us.
We will share the requested call back time with our agent.
Please be on the look out for our call on Monday.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will share the requested call back time with our agent.
Please be on the look out for our call on Monday.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Apr 2025, 08:42
Official
Dear Brandon
Thank you for writing back to us.
We will share the requested call back time with our agent.
Please be on the look out for our call on Monday.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will share the requested call back time with our agent.
Please be on the look out for our call on Monday.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Apr 2025, 15:00Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply07 Apr 2025, 15:00
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's replyOfficial
07 Apr 2025, 17:23Dear Customer,
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Apr 2025, 17:23
Official
Dear Customer,
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***