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Patricia M

1 reviews | Active since Mar 2023

08 Jun 2023, 20:10

Livid

7 Months later after settling all my accounts, my name is not cleared from debtreview, because Standard Bank Recovery decided not to advise Alphadebt that they excluded my overdraft account from debtreview. I can't be cleared because I never received paid up letter even after numerous emails I've sent requesting paid up letter. Alphadebt records still show I'm owing. Therefore I can't get clearance certificate thanks to Standard Bank

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Replies (2)
Standard Bank
Standard Bank's reply09 Jun 2023, 07:54
Official
Hi Patricia

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply22 Jun 2023, 13:59
Official
Hi Patricia

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team***