1 reviews | Active since Jan 2017

01 Mar 2021, 10:26

Livid and that is an understatement

I am Livid with Standard bank Service. I Have a revolving credit with them, the debit order has always went off on the 25 or even before if the 25th was on Sunday. This time around it went off on the 25th which is fine. yesterday it was the 28th February 2021, and another debit order went off but the very same day the date was written the 1st... the 1st is today.

I Called to query y 2 debit orders in 1 month after holding for 40 minutes with no tangible assistance I was told the money has not reflected from their side. I mean hello the money is showing that is was deducted from my current account and I received an SMS this morning of the deduction. The reason I received was the debit was set for the 1st. how is it set for the first if all along the debit went off on the 25th???? Why debit me twice in one month. Now my other debit orders will be bouncing back and I am going to be the one that is being charged? Will standard bank pay for the bounced debit orders charges?. I was told I have to wait for tomorrow then I should call only then money will be reversed. I do not have time for that. I want all that money reversed immediately. What kind of nonsense is this? I must suffer because your system is ***********?

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Replies (1)
Standard Bank
Standard Bank's reply02 Mar 2021, 00:39
Official
 Hello Vera
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards
 Complaint Resolution Centre
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