Little to none response on our claim

We were broken into on Thursday last week, they broke our doors, sliding doors, cupboards ETC, i have had no joy getting any feedback from Standard Bank insurance around the status of my claim, we are sitting with doors that cant lock.All i am getting out of the claims department is that the person that is dealing with the claim will contact me back. but never happens.<br> I'm never late paying my premiums every month, i expect a large company like standard bank to pull up their socks and start caring about their clients .