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Marion H

1 reviews | Active since Jan 2022

20 Dec 2023, 14:24

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Good day,

I had a personal loan with Standard Bank and was retrenched due to Covid19 in 2020. I submitted my claim but its was never processed. Needless to say this debt has prescribed as per the Prescription Act, No. 68 of 1969 but its still reflecting on my credit report!!!! which is impacting my life negatively!! As per Reana Steyn Banking Services Ombudsman you are allowed to collect on prescribed debt!! Please ensure you have this removed immediately.

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Replies (1)
Standard Bank
Standard Bank's reply20 Dec 2023, 14:35
Official
Dear Marion 

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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