Listing a wrong person

Item: Standard Bank
Rating: 1
Author: Dolly M

Between 2*** Standard Bank ***** listed me ,I have no idea why I was listed & when I was listed the only thing I know is that standard bank listed me with SAFPS, If Standard bank does not sort this listing I will sue them because this listing affected my entire life, I cannot get loans from banks, I cannot get a job - I will sue you because you listed a victim without thorough investigations , you have messed up my life for no reason. And I am expecting you to sort this mess urgently I provided you with supporting documents. And I kept asking what other documents you need from me, you dont respond, when I contact you to follow up, you still cannot confirm if all document have been received, a simple feedback wouldn't kill - Sort out my identity immediately.

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

09 Sept 2020, 15:35

Hello Dolly

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply09 Sept 2020, 15:35

Official

Hello Dolly

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Dolly M's updateReviewer Update

09 Sept 2020, 21:32

I just want my identity to be removed from negative listings on SAFPS while youre invistigating , provide feedback , I will do my best to get you what you need - Do not conclude that I am a ********, I dont even understand why I was listed in the first place , what did i do? You need to start investigating property before listing innocent people. There is crime and ***** everywhere but if you dont do your job properly you will loose clients , it takes one person to keep the Financial Institutions running and how many good innocent people have you listed so far? Meanwhile the culprits are still on the loose.

REMOVE MY NAME URGENTLY!!!

Dolly M's update09 Sept 2020, 21:32

Reviewer Update

Standard Bank's replyOfficial

07 Oct 2020, 13:36

Hello Dolly

Thank you for bringing your concerns to our attention.
An email has been sent to you further details.
Awaiting your response.
Complaint Resolution Centre
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Standard Bank's reply07 Oct 2020, 13:36

Official

Hello Dolly

Thank you for bringing your concerns to our attention.
An email has been sent to you further details.
Awaiting your response.
Complaint Resolution Centre
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Dolly M's updateReviewer Update

07 Oct 2020, 14:24

Good day Standard Bank

I would like to thank you for your assistance . I would like to say I am really Happy on how you have handle my complaint.
I appreciate your urgent assistance.

Thank you very much.

Dolly M's update07 Oct 2020, 14:24

Reviewer Update