CS
Chris S

1 reviews | Active since Feb 2011

11 Dec 2018, 14:59

Listen to your customers

I have tap on go on my credit card and neither do I want it nor do I need it. If my wallet gets ****** or lost, the ***** can have a field day with it, drawing and buyin money up to tht limit of R500. I've been to the branch who phone head office and it was confirmed that they cant take of the limit or decrease the limit. It was suggested that I download their app, but even on the app there is no setting for removing this "function" They are sending people from pillar to post and I see its not just STD clients its FNB clients as well who is unhappy with this "function" If it was implemented and you could apply for it, then it would have been fine, but once again, here is a huge corporate who thinks that only the latest and great will make do, but without doing any markter research! We dont want it, well I most certainly dont, because it is a sercurity risk and its now the third video on youtube I see where people can just walk past you or your wallet and scan the card without you knowing anything about it. The bank will most certainly blame you for the lost money!

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Replies (1)
Standard Bank
Standard Bank's reply11 Dec 2018, 15:02
Official
Dear  Chris 
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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