Linking Accounts to Internet Banking - No Reply

Item: Standard Bank
Rating: 1
Author: Kristen

I have sent an email requesting assistance in linking my credit card account to my internet banking so that I can ensure that the account is paid, the autoreply stated I would be contacted in 24hrs and that was over a week ago.

All I want to do is have access to the account so that I can ensure it is paid. I do not have the time or the airtime to phone as early as possible in the morning and then wait on the phone for more than an hour for help.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

12 Sept 2022, 16:30

Good Day Kristen

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Regards
Standard Bank Hello Peter Team
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Standard Bank's reply12 Sept 2022, 16:30

Official

Standard Bank's replyOfficial

12 Sept 2022, 17:11

Good Day

Thank you for taking our call. We have escalated your request and we will provide you feedback soon.

Kind Regards
Standard Bank Hello Peter Team
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Standard Bank's reply12 Sept 2022, 17:11

Official

Good Day

Thank you for taking our call. We have escalated your request and we will provide you feedback soon.

Kind Regards
Standard Bank Hello Peter Team
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Standard Bank's replyOfficial

12 Sept 2022, 17:20

Dear Kristen

Thank you for allowing us the opportunity to turn your experience with us into a positive one.

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.

Should you need any further assistance, we’re always here to help.

Kindest regards

Standard Bank Hello Peter Team
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Standard Bank's reply12 Sept 2022, 17:20

Official