TM
Tumelo M

1 reviews | Active since Jul 2015

17 Jul 2015, 12:54

linking accounts

I have been trying to link my credit card with my cheque account. I went to the branch at the Centurion Life Style Centre were I was told that they could not link the two accounts as there was an error. I was told that this error can only be removed by the call centre and that they will contact the call centre and notify me once the issue has been sorted, to date I am still waiting for the call. I later took the liberty of calling the call centre, the branch were I opened my account was contacted and they could not assist. The matter was put to the cards department and they said they would assist and notify me once the matter had been solved, I am still waiting for their call. I later put the matter through to the complaints department where Maxine indicated that it is an IT issue. She said that she logged a call with IT and the matter would be resolved within a week. It has been a week and the issue has not been sorted.<br> <br> Standard Bank it has now been about four weeks whereby I have been asking for assistance with my account, may I please get some assistance to come to a speedy resolution to my problem.<br> <br>

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