JN
Johan N

1 reviews | Active since May 2012

20 Jul 2015, 13:43

LIMIT REQUEST DENIED

I have opened a standard bank account a few months ago I never really use this account and only opened it so that I have access to my home loan account, I have telephonically requested Standard bank to increase my account so that I can transfer money into my bond account but was denied the increase by the team leader of the telephone banking department, I was told that I must first transfer the money into my account before I can get my limit increased which is ridiculous, I have reached my limit already today and now I have to wait till next month before I can do another transfer!!!, I am glad I never moved my account to Standard bank, My absa limit can be done online without any assistance, Standard bank can learn from ABSA

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Replies (1)
Standard Bank
Standard Bank's reply21 Jul 2015, 08:45
Official
Hello Joey007,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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