1 reviews | Active since Nov 2014

01 Aug 2015, 12:20

Limit Increase Declined

I went into the bank to get my ATM limit increased and was disgusted by the response. The first thing that I was told was that I have to update my proof of residence. I was infuriated because in December '13 after my account was frozen for failing to submit my proof of res( which I had ofcourse), I resubmitted new documents. Later on in '14 was told that I had to submit my proof of res yet again. I have just been told to do this again, unbelievable. The reason given for not increasing my ATM limit is that I do not have consistent amounts coming into my account. I will make every effort that I can to discourage everyone I know to do business with Standard Bank

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Replies (1)
Standard Bank
Standard Bank's reply04 Aug 2015, 13:47
Official
Hello Mdolomba1968,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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Best regards,