IL
IAN L

1 reviews | Active since Apr 2011

21 Nov 2024, 08:47

Limit Increase

Good Day I would like to know why I am unable to get a credit limit increase on my credit card. I have had to card for way over 6 months, in fact soon it will be a year, but I cannot get an increase. I have not defaulted on any of my monthly payments so there's no issues there. Other than that service in general is very good. I am hoping you can please assist. Regards

0
Replies (2)
Standard Bank
Standard Bank's reply21 Nov 2024, 10:07
Official
Dear Ian 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply25 Nov 2024, 12:37
Official
Good day Ian,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***