limit increase

I recently re activated my acces account so i deposited money then today i tried to withdraw R300 at the atm and it said exeeds monthly limit <br> so i called the call centre cos i have not made any withdrawalso the agents asks me these questions and then she asks me wat my limit is so i tell her that the last i used my card i increased it to 5000 so she says so i dont know wat my limit is and she says wen i activated my acc i was supposed to reset it no im a client if i left my limit at a certain amount why woulf anyone do something on my acc without me agreeing to it so she said she cant help me cos i dont know wat it is at the moment and it could be on zero cos thats wat sometimes happens wen a card was dormant worst bank in the world worse customer service now i had to ask people for money wen i ahve it in my acc cos we dont carry our identify documents with us all the tym.