Life Policy Cancellation

I cancelled my life policy with standard bank in July already and was debited for the last two months, after a number of attempts contacting their offices i still cannot cannot cancel the policy,

I contact the Standard bank offices on the 22nd of August 2017 at 10:43 where i spoke with a lady by the name of Tanya Van Rensburg who confirmed that the policy was indeed cancelled but could not provide me with confirmation of same being done. I then requested to speak to the manager Prenesh Ramperthab, who is continuously not available nor returns to requests to send me confirmation of same.

To date i have not received a call from Standard bank and when i called in yesterday the 04th of September 2017 at 12:58, once again spoke to Tanya Van Rensburg who still sold me a story that the matter would be looked into and her manager would contact me no later that two hours after this but still nothing as i would expect. She furthermore confirmed that the policy was reinstated however i never received a call confirming that they may debit my account once again, after having asked who the retention staff member raised the debit was, no response was provided.

If it is such a hassle to cancel a policy, i would dread to think that in my passing how my grieving family would get any sort of a response from such a service provider.

May i have someone assist me from Standard bank Life who will be able to conclude this matter officially and also ensure that i am refunded accordingly.