Life insurance claim

Good afternoon My name is Motshehwa Modimoeng My husband passed on last year 09th June. And I made a claim on his life insurance policy. I have been taken pillar to post. I am the one who always call or email for updates. Three weeks back in got a call from one Patricia saying the claim has been approved and I should email my bank statement. I then waited for their response and once more I called them for an updated and send them an email. They rep**** saying they are waiting for documents from other beneficiaries to my surprise the only beneficiaries I know is myself and my late husbands two sons and my late husbands Mother who passed on 20th December 2014 which I've emailed their documents, and they will update on monday the 11th September.And they don't want to disclose who are the other beneficiaries. This morning I had to call again and they said the case manager is not there they will call me back. I am still waiting for that call This is very frustrating for me as I am not working and living on my dad's social grant. My house owes municipal rates amounting to R43 000. And m drowning in debts my husband was our bread winner.