Life Cover Spam for Deceased

Item: Standard Bank
Rating: 1
Author: Carmella T

My father passed away in Dec. 2015.

On 2 Nov 2017 I received a sms from Standard Bank for Life Cover. It was addressed to my late father but sent to my mobile number.

I’ve never had any personal dealings with Standard Bank: no accounts, no cards, no loans.

Putting aside for the moment all the other issues with this sms, and the extreme disrespect and lack of sensitivity reflected in this crass spam advert, I don’t know how they got my number and certainly never gave permission for my number to be used.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

02 Nov 2017, 11:52

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply02 Nov 2017, 11:52

Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Carmella T's updateReviewer Update

18 Dec 2018, 08:03

No reply or feedback received from this callous, uncaring, bank since Nov. 2017, apart from a generic response. Pathetic. No sense of customer service culture.

Carmella T's update18 Dec 2018, 08:03

Reviewer Update

No reply or feedback received from this callous, uncaring, bank since Nov. 2017, apart from a generic response. Pathetic. No sense of customer service culture.

Carmella T's updateReviewer Update

03 Feb 2019, 21:05

No reply or feedback received from this callous, uncaring, bank since Nov. 2017, apart from a generic response. Pathetic. No sense of customer service culture.

Carmella T's update03 Feb 2019, 21:05

Reviewer Update

No reply or feedback received from this callous, uncaring, bank since Nov. 2017, apart from a generic response. Pathetic. No sense of customer service culture.