Lies and unauthorized fees . . .

<p>I'm starting to think that Standard Bank wants customers to complain on the regular. I go into the branch in Grahamstown to express my dissatisfaction with getting a defective debit cards. After expressing my dissatisfaction the respective consultant says she will resolve the issue. Hello and behold a charge on my account after expressly stating that the replacement of a defective product cant be charged to me as a customer. Both the consultant and her colleague agreed and assured me that no such thing would happen. Hello Standard Bank what do you want ? Should we close our accounts with you ? Should we start social media campaigns #StandardBankMustFall ? Because guess what ? Now I must waste my time going into the useless branch to be told i must wait 72 hours which will turn into a week if not more. I think banks forget that the money in that account is mine, I'm just allowing you to make profits off keeping it and investing it where ever you invest it. If I was not raised the way I was raised I would use profanity right now. Also 16 years of customer loyalty what a joke. Fix this . . .</p>