Lies and no resolution

Saturday 25 January 2020 at 8h33am I called your transactional bank and a lady by the name of Innocent listened to my query and transferred me to the personal loans team. There I explained my issue again and the personal loan consultant told me I have to go into the branch to resolve. I told her that it is because of Standard that I am sitting without a car now I must make means to get to a branch to fix a mess that you made? She then said she will transfer be back to transactional banking and they will assist with a service request. I was promised a service request sms by your call centre consultant Wandile. That never happened. I have done my research and I have grounds to escalate Standard bank to the banking ombudsman because you were in breach of our agreement. My agreed debit order date was the 25th even found my loan contracts but you still debited me on the 24th and went on to charge me an unpaid item fee for a debit order that was supposed to go off on the 24th. Not only do you inconvenience my personal life but you don't even deliver on resolutions.