Lies about holiday payment.

A whole bank lying to clients about holiday payment. I received an email from standard bank stating that am approved for holiday payment after applying for one. Month end came money was debited Money that I specifically told them its for my needs as I am affected by this covid19 I called in the same day I was told on the 2nd of June money will be refunded as ****ed as I was I waited 2 days later after the 2nd of June am still waiting and Noone bothered to even call me back. So much for a bank that I have banked and being loyal to for the past 8 years As soon as this pandemic is over am moving to a bank where they value their clients