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Tony S
1 reviews | Active since May 2023
12 Dec 2024, 09:49
Lies
Second time in a week I've logged a complain. I spoke to someone last time and thought the process they explain will be as straight forward as their explanation. I was **** to about a toll-free number. This time I'm not taking my words back.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
12 Dec 2024, 09:50Hi Tony
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2024, 09:50
Official
Hi Tony
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
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Tony S's updateReviewer Update
12 Dec 2024, 09:58Call me because you **** and said you have toll-free number, which is not true.
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Tony S's update12 Dec 2024, 09:58
Reviewer Update
Call me because you **** and said you have toll-free number, which is not true.
Standard Bank's replyOfficial
12 Dec 2024, 10:28Hi Tony
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2024, 10:28
Official
Hi Tony
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Tony S's updateReviewer Update
12 Dec 2024, 10:44Its official I'm changing my bank to a bank that has a toll-free number
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Tony S's update12 Dec 2024, 10:44
Reviewer Update
Its official I'm changing my bank to a bank that has a toll-free number
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Tony S's updateReviewer Update
12 Dec 2024, 10:45It's crazy that I cannot communicate with this bank at all. Email has 24-hour responses and no toll-free number.
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Tony S's update12 Dec 2024, 10:45
Reviewer Update
It's crazy that I cannot communicate with this bank at all. Email has 24-hour responses and no toll-free number.
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Tony S's updateReviewer Update
12 Dec 2024, 11:41Then I buy airtime with my last money to call the call center, and I get the utmost disrespectful agent. Her name is Pemoso. Wow.
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Tony S's update12 Dec 2024, 11:41
Reviewer Update
Then I buy airtime with my last money to call the call center, and I get the utmost disrespectful agent. Her name is Pemoso. Wow.
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Tony S's updateReviewer Update
12 Dec 2024, 12:34Then I tried to contact the International Service Desk via email because my issue is related to international payments. They responded promptly on the first email, saying there is an agent that is assigned to my query. The agent rep**** saying she tried to call me, only to find out that she called an incorrect number. I rep**** and notified her but only got a "rate my service" reply. Still using my last airtime, I try calling the phone number on her email signature. My call was picked up, only to hear laughter and chatting in the background. I don't know why I'm getting such service.
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Tony S's update12 Dec 2024, 12:34
Reviewer Update
Then I tried to contact the International Service Desk via email because my issue is related to international payments. They responded promptly on the first email, saying there is an agent that is assigned to my query. The agent rep**** saying she tried to call me, only to find out that she called an incorrect number. I rep**** and notified her but only got a "rate my service" reply. Still using my last airtime, I try calling the phone number on her email signature. My call was picked up, only to hear laughter and chatting in the background. I don't know why I'm getting such service.
TS
Tony S's updateReviewer Update
12 Dec 2024, 17:32Personally, I don't want to seem like I have an ego and that I'm the top priority. I do, the same job on my end for an international campaign. The difference between us and their customer service structure is that they have they empathy in place. Our customer service lacks that type of behavior. The sentiment that goes in our customer focus is nonexistent. Let's be more appreciative of our roles and try help as much as possible. I do this with a passion of helping others no matter how I'm feeling on the day.
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Tony S's update12 Dec 2024, 17:32
Reviewer Update
Personally, I don't want to seem like I have an ego and that I'm the top priority. I do, the same job on my end for an international campaign. The difference between us and their customer service structure is that they have they empathy in place. Our customer service lacks that type of behavior. The sentiment that goes in our customer focus is nonexistent. Let's be more appreciative of our roles and try help as much as possible. I do this with a passion of helping others no matter how I'm feeling on the day.