1 reviews | Active since Apr 2019
**** to me to make me pay.
Hi There,
My name is Alexandra Ingrid Williamson ID no: ***
Middle of last year (18 July 2020) I went to Standard Bank Sandton Branch to close all my accounts with Standard Bank. Cheque Account, Credit Card as well as my Savings account... After spending quite a bit of time at the Branch all seemed to be sorted. The lady (Stamp shows - Customer service counter 3 - 01-81-05-91) confirmed with me that all accounts were closed and all I needed to do was come back in 7 working days to be paid out the funds from my savings account.
This year I logged into my standard bank app to see that my Credit Card was not closed and that I have since been charged Credit Card fees and well as interest for these fees not being paid.
It shows that I need to pay +- R800 . I will not be paying this amount as I was informed the account was closed.
ALSO: the above email was sent to customer care on the 18th of January and I have had no response.
Disgusting.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***