***** and disgusting service

I lodged a complaint against standard bank 4 days ago regarding additional payment made into my vehicle finance and requesting that my premium be lowered.

To date, I have not received a single phone call from standard bank regarding the status of my query and / or my complaint.

I made sure that I paid the additional money into my VAF with sufficient time to allow this month's premium be lowered before my debit order is loaded. I did everything on my side to ensure this happened. I lodged a query 21 days ago. It was said it would take 3 days. I'm still waiting!! Standard bank are a mess!

My premium is still sitting at the higher amount despite people trying to save every penny they can. Despite my complaints and standard bank telling me I will be contacted (twice), I am yet to receive a phone call.

It seems standard bank would like their customers to be the loser in this tough times we're enduring. It also confirms that they don't give two hoots about their clients.

Utterly disgusted that we're treated in this manner. And what happens to the additional money that was deducted based on standard banks incompetence. Will I be refunded?!