Letter of prescription nightmare

I’ve had a really frustrating experience with Standard Bank that I feel I need to share. Back in 2018, I went into debt review due to some financial struggles we faced. I was making regular payments according to the court order until COVID-19 hit and my salary took a hit. After that, I couldn't keep up with the payments.

Now, here's where the trouble begins. Since the debt has prescribed, I’ve been trying to get a letter to clear my name on the ITC, but it’s been such a struggle. I’ve sent multiple emails and made a ton of calls, but I hardly get any responses. When I do manage to get through, it feels like I’m just going in circles and not getting any real answers.

Honestly, I’m at my wit’s end. It’s incredibly frustrating not to be able to move forward because of a lack of support and communication.

I need assistance in this regards PLEASE