Letter of appreciation

I herewith want to express my appreciation and gratitude at the exceptional manner in which Suzette van den Berg of Centurion Mall Branch handled my query regarding my revolving credit account with Standard Bank. I raised a concern regarding the calculation of the instalments on the account and wasted interest being charged on the account. Minutes before I had an extremely frustrating and unsatisfying experience regarding the revolving credit account at another Standard Bank Branch, therefore I was already discouraged and frustrated. Suzette immediately took charge of the situation. She requested the bank statements and days later she confirmed that it was received. She also immediately raised the query with the credit department and although I was impatience she managed to keep me calm and reassured me that all will be well. She answered each and every call, she rep**** to each and every mail I forwarded. She went over and above of what I have expected and resolve my query in less than a month.

I am astonished at the excellent customer service I received from Suzette. I want to thank her and wish her all the best for the future. She was really the light in a very dark tunnel.