AQ
Alkio Q
1 reviews | Active since Mar 2025
22 Apr 2025, 13:00
Letter for crosborder request
Good day..
I requested for a cross border letter from the bank and I was informed I need to send an insurance letter and my id copy and staff which I did and I didn’t get a reply, I made follow up when I was advised I need to send another letter 7 days before from my insurance… I understood. Now today after I noted there are holidays in between, I sent a request to enquire if I can get another letter and send since there are holidays in between and I will be travel next week…no one is coming back to me, I tried calling with no assistance at all
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Standard Bank's replyOfficial
22 Apr 2025, 13:15Good day Alkio,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply22 Apr 2025, 13:15
Official
Good day Alkio,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***