DD
Dyon D
1 reviews | Active since Nov 2014
09 Apr 2021, 14:17
Lets us call you back doesn't work
Hi
On the 1st of April I sent Standard Bank a call me back request. On the 9th of April I received an email from Nyeleti Shimange advising me that she requires more info as she is unable to make calls from her side. What is the purpose of having a call me back option if you are unable to makes calls. Maybe this was an April Fools Joke.
When are banks going to understand that the money in account is not theirs. Banking for 10 years with standard bank and their customer service in terms of resolving issues as and I very much doubt will improve.
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Replies (2)
Standard Bank's replyOfficial
10 Apr 2021, 00:45 Hello Dyon
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply10 Apr 2021, 00:45
Official
Hello Dyon
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
DD
Dyon D's updateReviewer Update
04 May 2021, 22:14Hi
Your service is so poor. I problem is still not sorted
Your service is so poor. I problem is still not sorted
DD
Dyon D's update04 May 2021, 22:14
Reviewer Update
Hi
Your service is so poor. I problem is still not sorted
Your service is so poor. I problem is still not sorted