MF
Maurice F
1 reviews | Active since Jul 2009
04 Nov 2021, 10:17
Let us Call you - DOES NOT WORK
3 days ago I needed to call Std Bank, after being on hold for nearly 20 minutes I noticed on their website that they have a "Let us call you" option. Fantastic, my bank is so efficient, they call me back yipee. Except, they don't. I have requested this option 3 days in a row and still have not been contacted by Std Bank. In addition, they have a Compliments and Complaints section. I laid a complaint and guess what, absolute silence.
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Replies (2)
Standard Bank's replyOfficial
04 Nov 2021, 12:15Dear Maurice D
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply04 Nov 2021, 12:15
Official
Dear Maurice D
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
MF
Maurice F's updateReviewer Update
05 Nov 2021, 08:38Obviously my definition of "addressed as a matter of urgency " is very different to Standard Bank's definition. Nearly 9 hours have passed since Std Bank rep**** to my review that it would be attended as a matter of urgency.
MF
Maurice F's update05 Nov 2021, 08:38
Reviewer Update
Obviously my definition of "addressed as a matter of urgency " is very different to Standard Bank's definition. Nearly 9 hours have passed since Std Bank rep**** to my review that it would be attended as a matter of urgency.