RL
Richard L

1 reviews | Active since Oct 2013

02 Mar 2015, 13:32

Let me speak to a human!!!!

All I need to try and do is change my postal address.<br> <br> I've been phoning to try and find out how but my faithful old bank prefers to discourage you communicating with humans.<br> <br> Are there still any humans left at the bank to talk to?<br> <br> The best option I could follow by the prompts said that I'll need to enter in my account number .....AND MY PIN!!!<br> <br> Standard Bank is forever saying that they will never ask you to confirm your PIN number!!! <br> <br> Forget it. Give me a human.<br> <br> Can I please just change my address. Why is this so hard?

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Replies (1)
Standard Bank
Standard Bank's reply03 Mar 2015, 08:45
Official
Hello richlarmour,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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